Privacy Policy & Terms

Privacy Policy & Terms

Last updated: May 8, 2025

This Privacy Policy explains how Shophashim ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website or purchase our products. By using our services, you agree to the terms of this policy.

1. Information we collect

We collect information you provide directly to us, including:

Identity & contact data — name, email address, phone number, billing and shipping address.

Payment data — payment card details processed securely through our third-party payment providers. We do not store full card numbers.

Transaction data — details of products you have purchased, order history, and returns.

Technical data — IP address, browser type and version, device information, time zone, and pages visited, collected automatically when you use our site.

Communications data — messages you send us via email, contact forms, or customer support.

2. How we use your information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and delivery
  • Send order confirmations, invoices, and delivery updates
  • Manage your account and provide customer support
  • Send marketing communications, where you have given consent
  • Improve our website, products, and services
  • Comply with applicable legal obligations
  • Detect and prevent fraud or other harmful activity

3. Sharing your information

We do not sell your personal information. We may share your data with trusted third parties only where necessary:

  • Shipping & logistics partners — to deliver your orders (e.g. DHL, FedEx, local couriers)
  • Payment processors — to securely handle transactions
  • Technology providers — platforms that power our website, analytics, and email communications
  • Legal & regulatory authorities — where required by law or to protect our rights

All third-party service providers are required to handle your data securely and only for the specific purposes we have authorized.

4. International data transfers

As a global business, your information may be transferred to and processed in countries other than your own. Where this occurs, we take steps to ensure your data receives appropriate protection consistent with this policy and applicable law. If you are located in the European Economic Area (EEA) or the United Kingdom, we ensure such transfers comply with GDPR requirements.

5. Cookies & tracking

We use cookies and similar tracking technologies to operate and improve our website. These include:

Essential

Required for the site to function. Cannot be disabled.

Analytics

Help us understand how visitors use our site.

Marketing

Used to show relevant ads and measure their effectiveness.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our site.

6. Data retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. Order and transaction records are typically retained for 7 years for accounting and legal compliance. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your rights

Depending on your location, you may have the following rights regarding your personal data:

Access — request a copy of the personal data we hold about you

Correction — request that we correct inaccurate or incomplete data

Deletion — request that we delete your personal data, subject to legal obligations

Opt-out of marketing — unsubscribe from marketing emails at any time via the link in any email

Portability — request your data in a structured, machine-readable format (where applicable)

Objection — object to the processing of your data in certain circumstances

To exercise any of these rights, please contact us using the details below.

8. Data security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These include encrypted connections (SSL/TLS), access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. If changes are material, we will notify you by email or by placing a notice on our website. Continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Shophashim

contact@shophashim.com

Accra, Ghana